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FAQ

How do I purchase Aperture Premium?

To purchase AP, click the store tab at the top. AP cannot be traded between accounts, so please make sure you are logged into the account that you would like the premium to be awarded to.

AP can only be used in-game.

This is my first time buying AP. What are my limits?

We have no limits or requirements.

I just bought AP and now I can’t use it! Help!

After you purchase AP, your account and AP may be subject to a short hold to ensure the security of your transaction and account. During the process, you will not be able to spend it in game. There is no need to be alarmed by this, as your points will be available shortly after the process is completed. This simply means that your account is going through a wait period for security reasons. It will not affect any amount of AP you have purchased or will purchase in the future, and should not affect your ability to continue to play.

If your hold does not disappear after 40 minutes, please make a support ticket for further assistance.

Is AP refundable?

AP is strictly not refundable and is not transferable.

Which payment methods do you support?

The payment method available is PayPal.

Where can I see my AP?

When you purchase AP, your points will be awarded to the account that was logged in at time of purchase. If you can’t see your AP, make sure you have logged into the correct account.

Once you have signed in to your account, your AP status is located in the top right side.

Can I use my AP on your online store?

Currently, our store cannot be used.

I’ve been charged but I did not receive my AP. Where are they?

All AP purchases can be subject to a security hold for a minimum of 24 hours. If it has been more than 48 hours from the time you purchased and you still have not received AP, there are many reasons why your payment may have been stalled.

If you’ve chosen to make a payment using PayPal E-check, your AP purchase can takes up to 7-11 days to clear. Even though the funds are withdrawn right away, PayPal will hold your funds until they have cleared the transaction. This is a standard PayPal policy and Aperture Servers has no control over this.

AP is awarded to the account that is logged in at time of purchase. If you have more than one account, please check all accounts for your missing AP.

Your payment also might be under a hold from the payment provider you used to purchase. We can only award AP after notification from your payment method. To prevent further delay, please make sure to contact your payment provider first about your missing transaction.

If you have already contacted your payment provider and are still missing AP, please submit a ticket with the information regarding the transaction (transaction id, name of purchaser, date of purchase and amount, etc...)

What information should I know when sending in a support ticket?

Before sending in a ticket, please make sure that you have ALL of the following:

Steam ID

Transaction or Receipt ID

Date and amount of purchase

When submitting a ticket, please include as much information as you can regarding the issue. Please do not reply to the ticket while you are waiting for a reply from our support team, as replying to a ticket after it has been submitted will move it to the end of the line. Please allow up to 48 hours for our team to review your ticket. Due to the high volume of tickets, please do not submit more than one ticket as it will clutter our system.

Why do I get an error message when I attempt to use my credit card?

All credit card payments are processed through the PayPal system. If you are receiving an error when attempting to use your credit card, please contact PayPal for more information on the issue.